Elements and Performance Criteria
- Analyse the current operations systems and processes
- Review the reasons for introducing competitive systems and practices and confirm the expected benefits with relevant stakeholders.
- Determine any internal limiting factors which will constrain the introduction of competitive systems and practices.
- Determine any external limiting factors which will constrain the introduction of competitive systems and practices.
- Quantify expected returns from achieving the benefits of introducing competitive systems and practices.
- Develop strategic and tactical plans to introduce competitive systems and practices to the SME
- Develop a strategic plan for the SME that takes into account the nature of its business and relationships with suppliers and customers.
- Where required, seek authority for the implementation of the strategic plan.
- Identify components of competitive strategy which will yield quick returns.
- Identify actions which will free up required resources to allow for the introduction of competitive systems and practices.
- Develop achievable tactical plans which are compatible with strategy.
- Develop key performance indicators (KPIs) for strategic and tactical plans.
- Consult with relevant stakeholders to confirm tactical plans.
- Prioritise plans for order of implementation.
- Implement competitive systems and practices